Refund policy

At Luminux, we want you to love your red light therapy device. If something isn't right, here's how returns and refunds work.

Return window
You have 30 days from the date you receive your order to request a return.

Eligibility
To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and inserts included
  • Accompanied by proof of purchase (order number or receipt)

For hygiene and safety reasons, devices that have been used or show signs of use cannot be returned unless they arrived defective or damaged.

How to start a return
Contact us through our Contact page or by email with your order number and reason for return. We'll send return instructions once approved. Please don't send items back without approval first — unauthorized returns may not be accepted.

Damaged, defective, or incorrect items
If your device arrives damaged, malfunctioning, or incorrect, contact us within 7 days of delivery with photos or video of the issue. We'll offer a free replacement or full refund, including return shipping, at no cost to you.

Return shipping
For non-defective returns (change of mind, etc.), the customer is responsible for return shipping costs. We recommend a trackable shipping method — we can't issue a refund for a return we never receive.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the funds.

Late or missing refunds
If it's been more than 10 business days since your refund was approved, please check with your bank or card provider first, as processing times vary. If the issue continues, contact us and we'll look into it.

Exchanges
We only replace items that are defective or damaged. If you'd like an exchange for the same item, please contact us first.

Non-returnable items

  • Gift cards
  • Items marked as final sale
  • Devices with removed or broken hygiene seals

Order cancellations
Orders can be cancelled free of charge before they ship. Once an order has shipped, our standard return policy applies.